[DRAFT: Legal review needed before publishing. This policy must be checked by someone qualified to review it against the Protection of Personal Information Act (POPIA), and each note below must be filled in with facts that are true for this practice.]
This policy explains how we handle personal information when you use this website or contact us. We try to collect as little as possible.
Who is responsible for your information
The responsible party is the practice behind this website, Premature Ejaculation Clinic, at 199 Vanessa Street, Buccleuch, Sandton, 2090, Gauteng.
[DRAFT: Add the legal name of the responsible party, and the name and contact details of the Information Officer.]
What information we collect
- Enquiry form: the details you enter, which are your name, a way to contact you and your message. The form does not ask for health information, and we ask you not to send it.
- If you contact us directly by phone, email or WhatsApp: whatever you choose to tell us.
- Technical information: basic information that your browser sends to any website, such as your device and the pages visited. To limit spam, the form also keeps a short-lived, scrambled (hashed) version of your connection address for about an hour.
[DRAFT: Confirm exactly which fields the form collects, and whether any of the website logs are kept by the web host.]
The self-check on this website works entirely in your browser. Your answers are not stored or sent to us.
Why we use it
- To reply to your enquiry and arrange a consultation.
- To keep the website secure and prevent spam.
- To meet legal obligations.
We do not use your details for marketing unless you agree to that.
Who we share it with
We do not sell your information. We may share it only with service providers who help us run the website and handle email, for example the web host and the email provider, and with others when the law requires it.
[DRAFT: List the actual service providers, such as the hosting company and the email provider, and say whether any of them are outside South Africa.]
How long we keep it
[DRAFT: State how long enquiry emails and any consultation records are kept, and how they are deleted. This must match what actually happens.]
Cookies and analytics
[DRAFT: Describe honestly which cookies and analytics tools the site uses, if any, and whether consent is asked for. If analytics will be added, update this section first.]
The website itself is built to avoid unnecessary tracking: it does not load fonts from third parties, and it has no advertising scripts.
Your rights under POPIA
Under POPIA you have the right to ask what information we hold about you, to ask us to correct or delete it, to object to how we use it and to withdraw consent where we rely on it. To use these rights, contact us.
How to contact us or complain
Please contact us first, and we will try to put things right. You also have the right to complain to the Information Regulator, the body that oversees POPIA in South Africa.
[DRAFT: Add the Information Regulator’s current contact details after checking them on its official website.]
Related pages: medical disclaimer and editorial and medical review policy.